- General info
- Available opportunities
- Important Questions
- FAQ’ Hotels & Resort placement
- FAQ’ City placements
Discover North Americas vibrant multiculturalism and gain first hand hospitality / retail experience while having time to explore and bring back many pictures and stories to your friends and family.
Full-service support to allow you to secure the best possible placement opportunity in the hospitality industry. Opportunities are primarily in resort communities or in major urban centres. Positions are generally in customer service, restaurants, hotels or in hospitality industry support areas. Participants can expect to be paid prevailing wage rates for any positions they secure. Opportunities are based on prior experience, language, duration of your commitment and start date. Program includes industry and country orientation, consultation, placement assistance, and interview training.
What is the program about?
This program gives participants the chance to gain experience in world class resort communities or in the customer service/restaurant industry in metropolitan city centres. Placement opportunities are with hotels, resorts or associated companies in a tourism communities and cities. Positions and locations of placement opportunities are based on previous education, experience, English level, ability to stay a full season or longer, as well as general attitude and of course what is available at the time of your application. Partner External Provider will assist you with all you need to secure your placement including in depth industry specific consultations, orientation to living and working in the country and a placement specific orientation when you have secured your placement.
When is the best time to start?
Positions in tourism locations are generally only available 2 times per year because of seasonality; Summer and Winter. Please note, due to fluctuating business levels in the tourism sector, if there are not positions available in resort communities, candidates may choose (prefer) to look for city-based placement opportunities
Although specific companies will be based on the labour market, your selections and your performance during an interview, some examples of companies that have hosted participants in the past are:
• Cleaning Companies
• Cafes/Coffee Shops
• Retail Stores
The interview process involves between 3 and 6 interviews and can take up to 6 weeks. Whilst 4 star hotels usually require 1 year commitment (for back of house minimum 6-9 months) and at least 2 years relevant experience. Generally top hotels and resorts have a lot of competition for positions so your ability to secure a placement within these areas will be limited by your duration, experience, and possibly language abilities. You should always consider your background and the duration and timing of your commitment in the context of what may be available to you during your stay. Partner External Provider will be able to assist you with providing you with the best choices based on your profile through our consultation process and orientation.
• Placement opportunities based on your goals and background (it is up to you to secure the placement)
• Accommodation arrangement (in some cases there are additional fees depending on your choice of Accommodation)
• Access to Partner External Provider participant house and Homestay services
• Ongoing support concerning all aspects of your stay including accommodation, placement issues, health concerns, visa issues, etc.
• 24 hour emergency number
• Travel arrangements to their placement post-arrival
• Orientation on how to get the most out of your Canadian experience based on your specific program
• Program-specific information concerning restrictions and obligations of the host organization and Participant
• Health, safety, and security orientation
• Assistance with opening a bank account, organizing a cell phone, acquiring SIN number, etc.
• Documentation writing/revision/translation
• Interview techniques "bootcamp"
• Mail holding and forwarding service
• Arrival package: including orientation manual, safety plan, maps, travel/tourism options, discount vouchers, etc.
• Numerous events arranged exclusively for program participants with discounted or free participation
• Access to our low-cost travel desk and discount travel options
• Online social community for participants and internet access: Wordpress, Facebook, Twitter, Flickr, YouTube
• Improved language skills
• Learn or enhance experience in the dynamic hospitality and tourism industry
• Learn about the local way of life
• Learn important life skills such as working with people from many different nationalities, or living with many people in a confined space
• Having the time of your life!
• Must be available to work for a full season or longer
• Must be willing and able to accept back of house positions such as housekeeping or dishwashing
• Must be physically fit
• Must be available for a telephone/Skype interview
• Must be between the age of 19 and 30
• Must have at least GEOS Level 5/6 English level
• Must have a valid Work Permit
• Must have travel insurance
• Must be available to arrive in the time-frame given and commit to the company for at least a full season or longer. Once the placement is confirmed, the Partner External Provider Program Manager will confirm the work start date and work out the best arrival time.
• Application form
• Program Policies
• Resume that fits the Canadian format in Word document
• Cover letter in Word document
• Educational transcripts (only if related to Hospitality, Tourism, Customer Service, Travel and Leisure Management)
• At least 2 references from current or previous employers with company letterhead and signed by the employer. If no work experience, then no references
• Signed FAQs
• Criminal Record Check – please keep a copy your CRC before you submit the original one to the Embassy
• Copy of passport (picture page)
• 3 pictures in color, one alone, the other two: hobbies, on vacation, with friends/family (please make a note of your location within the picture)
• Copy of Drivers license (if you have one)
• Copy of First Aid or Lifeguard certificate (if you have one)
• Letter of Visa Authorization from the Embassy (when received)
Employers are looking for people who are outgoing, flexible, happy, hard-working, good at communicating with others, physically fit and willing to do physical work, as well as wanting to learn, able to adapt to a multicultural environment, and who really want to be there. Some placements require a certain skill set but some do not. Our consultation and orientation will provide you with all the information you require to know what positions are available and how to secure the best possible placement opportunity and to be successful when you start your placement experience.
Resort Communities: Participants will have the opportunity to secure their placement prior to their arrival.
Cities: Participants will secure their placement after they have arrived on location.
Yes; all participants for this program are paid prevailing wage rates. Salaries generally start at $9.40 per hour (in Canada) and most opportunities average approximately 30 hours per week; this can vary dramatically depending on the location and time of year. You may have to save funds to get through a shoulder season if you are staying for a full year. Staff accommodation is included in tourism communities. Salaries will vary by region and position. This costs approximately $400!$550 per month, sometimes more sometimes less, and may or may not be deducted from your salary (those working in Vancouver can apply for homestay, short-term hostel or self-catered residency)
You must be eligible for either the Working Holiday, Young Professional, Student Practicum, SWAP or Student/Trainee Permits to participate in this program. Partner External Provider will advise you of the availability of each permit and the one most suitable for you based on your background.
Of course you are always welcome to secure your own placement anytime you wish to outside of the following recommended dates, but using our support services during these dates offer you the best chance of securing an excellent placement opportunity.
Tourism Communities: If you would like to participate in the Hospitality program during the Summer, you will likely be starting approximately between mid-May and the end of June for Canada. However, if you would prefer to participate during the Winter season the program will approximately begin between mid-November to beginning of December for Canada.
Cities: The program runs from mid-January until early December. Please take note that blackout dates are from December 15th until January 7th.
Tourism Communities: You will be required to participate in this program for one full season or longer (Summer ends September / October and Winter ends at end of April (or earlier depending on snow conditions).
Cities: If you are working within a city it is encouraged to stay for 6 months or longe
You will have the chance to tell us what your preferences are concerning where you would like to go, but you should be aware that the opportunities you have will be based on many factors such as your suitability for positions available in a certain area and whether jobs actually exist in that area at that time; this is all up to trends in the Canadian labour market. Also, keep in mind what your goals are when you go through your consultation with us so we can be sure to let you the best possible opportunities for you and where these may be located and recommend the best opportunities based on this. Some the resort communities in Western Canada that have hosted participants in the past are located within Banff, Jasper, Invermere, Lake Louise, Revelstoke, etc; if you are interested in city placements, most opportunities will be within Vancouver.
Travel expenses from port of entry to place of work. (between $50 – $300 depending on mode of transport and location) pocket money, bus passes ($50 ! $120 depending on location), food, accommodation, ski pass.
It is advised that all candidates land in Vancouver (Canada) however on occasion we may recommend another port of entry, and in this case we will send orientation and arrival information electronically. Generally candidates will have at least some nights in Vancouver (more if attending school) and on the first business day, or at a pre-arranged time, we will have an orientation where we will show you how to get your tax number and other essential information. You may be asked to open your own bank account in the location you are travelling to if you are leaving to a resort community.
Applications should be made at least 3 months before the anticipated start date. Short notice applications MAY be accepted on a case-by-case basis. Applications will be processed only when all required documents are received. Once the applicant is accepted, a letter of confirmation (LOC) will be sent. Candidates should be available to start anytime within the time frame provided above, once a placement opportunity is secured they will have a confirmed start date and will be able to make their flight arrangements.
After your placement opportunity is confirmed, placement details will be sent to you. If you go directly to the tourism community you will receive an arrival package/itinerary prior to departure. Otherwise you will receive this during your post-arrival orientation.
Our policy is to be as clear as possible about what you are getting from us before you pay one cent. We want you to be sure you know what you are getting yourself into…. You should consider that you may only be able to secure a placement opportunity in housekeeping, or other back of the house positions if the situations warrants it. If you are not willing then you may not want to participate in this program. Staff accommodation is shared and simple, quite similar to living in a university/student residence. In general you should make enough money to live, however you should have additional
funds for transport, damage deposits, travel, ski passes, and other more expensive items. This is not a program where you will make a lot of money, and it is also can be hard work.
Any personal belongings (including notebook computers or cellular telephones) are brought entirely at the participants’ risk. Hours of work are NOT guaranteed and are subject to seasonal factors, however we will try our best to ensure you work for a company that has a good amount of hours available.
1. Where will I be placed? In a hotel, resort or company in tourism communities throughout Canada.
2. What placements are available? Placements are available in the Back of House, Kitchen, Food and Beverage, Maintenance, Guest Services, Retail and Front Office departments.
3. Can I specify a particular placement that I want to apply for? You can tell us that you want to apply for a particular placement, however all placements have minimum requirements based on experience, education, English level, the ability to undertake placement for a full season, personal grooming, additional languages spoken and general attitude. All candidates should expect to spend at least some time working in the house! keeping department even if you meet all the minimum requirements. Details and basic minimum requirements are detailed below. Please note: minimum requirements are for entry level positions within that department, even if you meet all the minimum requirements this does not guarantee that you will receive a placement in that department
4. What are the key/peak seasons? There are two key seasons, summer and winter. You have to be available to start at the beginning of the season and commit to stay the full season or longer.
a. Canada: Winter runs from the start of December until mid/late April and the Summer Season runs anywhere from mid May – mid June and runs anywhere from late September to mid October.
5. What are the start dates: The start of the season is different for each company, so we ask that you are available to start anytime in the month of the start of the season. (see above)
6. What are the requirements for specific positions?
a. Back of house:
i. Housekeeping, Laundry – Minimum Requirements: full season placement duration (about 5!6 months), level 7/10 English, experience preferred but not mandatory. Housekeeping experience required for 4 star hotels.
ii. Houseman – Minimum Requirements: 1-year placement, GEOS Level 6 English, 6 months relevant work experience.
i. Dishwasher - Minimum Requirements: full season (about 5-6 months), GEOS Level 5 English, experience preferred but not mandatory.
ii. Kitchen helper, Food preparation - Minimum Requirements: minimum 6-month placement, GEOS Level 6 English, at least 6 months relevant work experience and/or apprenticeship.
iii. Line cook – Minimum Requirements: 6 month placement, GEOS Level 5/6 English, at least 1 year cook experience and/or apprenticeship.
iv. Third Chef, Sous Chef – Minimum Requirements: 1 year placement, GEOS Level 6 English, at least 3-5 years relevant work experience including apprenticeship.
c. Food and Beverage:
i. Junior Server, Busser, Banquet Server – Minimum Requirements: minimum 5 month placement, GEOS Level 6 English, 1 year relevant work experience and/or apprenticeship.
ii. Server, Hostess - Minimum Requirements: 1 year placement, GEOS Level 6 English, at least 2 years relevant work experience.
iii. Fine Dining Server ! Minimum Requirements: 1 year placement, level 9!10/10 English, at least 3 years relevant work experience.
d. Maintenance: General Maintenance, Grounds-people, general trades, Common Area Cleaner: Minimum Requirements: 6 month placement, GEOS Level 4 English, at least 6 months – 1 year relevant work experience and/or apprenticeship.
e. Guest Services: Ticket Checker, Ticket Seller, Boot & equipment fitter, Lift Attendant (advanced skier/ snowboarder), Spa and Pool Attendant (Must have lifeguard training), Information Desk – Minimum Requirements: minimum 5 month placement, GEOS Level 6 English, must start at beginning of season, 2 years relevant or customer service experience, fluent French, German, Spanish, Mandarin, Japanese an asset.
f. Retail: Travel Sales, Phone Sales, ski/snowboard/mountain bike/ golf equipment rentals, golf store sales, Cashier – Minimum Requirements: minimum 5 month placement, GEOS Level 6 English, must start at beginning of season, 2 years relevant retail / sales experience, fluent French, German, Spanish, Mandarin, Japanese an asset.
g. Front of House: Reception, Front Desk Agent, Central Reservations, Nigh Audit – Minimum Requirements: 1 year placement, GEOS Level 6 English, 2 years relevant hotel experience or European accredited hotel apprenticeship, fluent French, German, Spanish, Mandarin, Japanese an asset.
7. How can I increase my chances of not being placed in the back of house? If you meet all the minimum requirements then the number one thing that employers are looking for is the length of your placement; the longer the better!
8. What hotels / resorts can I be placed at? Provider works with over 40 hotels, resorts, or associated companies in more than 10 tourism communities. You can work at 3 and 4 star hotels, family owned hotels, ski resorts, mountain biking resorts and golf resorts. Note: Every property has individual minimum requirements, no matter what the position.
a. 4 Star Properties: Minimum 6-month placements for any position (some 4 star properties will have minimum 9 month placements) – prefer 1!year placements, GEOS Level 6 English.
b. 3 Star and Family Owned Properties: Minimum Requirement 5 month placement – prefer 6 month minimum placement for anything in front of house.
9. How much money will I earn? Wages vary according to placement type, property, and region. In general, pay rates start at CA$9.40 per hour in Canada, but vary by position and region.
10. How many hours per week will I work? You are considered a seasonal full time employee which means that your hours are not guaranteed. Hours range from 10 – 50 hours per week however the average is approximately 30. You will be given a roster (that is subject to change) by your manager 1 or 2 weeks in advance of your shifts. You are expected to be available on the weekends and Public Holidays. Note: Provider and your agent are not responsible for hours because this industry sector is highly susceptible to seasonality and factors beyond its control such as exchange rates, snow conditions, airline traffic and so on. Although we ensure you will work for companies that support as many hours as possible this is still a risk taken on by every participant in the program.
11. How much money should I bring with me? You should always have access to “start!up funds” during your first few weeks after you arrive. This is a regulation from Immigration as well since they don’t want you to end up in a bad situation and not be able to support yourself. This is also for your first weeks of accommodation, uniforms, mobile phone, etc, etc. before your first pay check. You should bring or have access to $2500.
12. How long am I expected to stay with the host company? The minimum period is the full season (5-6 months) or as required by the company. The maximum is for as long as your work visa allows.
13. What kind of people are you looking for? We are looking for people who are outgoing, hard working, flexible, good at communicating with others and who really want to learn about the Canadian Hospitality and Tourism Industry. Some placements require a certain skill set but some do not. Customer service experience is always a plus as is any related educational training.
14. Can I ask for a promotion or advance in the company? The first 3 months of your term with the host company are considered a probation period and you may not apply for any advancement or change of position. After 3 months you may apply for a change of position provided you meet the minimum requirements of the position you would like to apply for. Usually this is an additional 6 month commitment and you must receive a reference stating that you have not been late, absent or received any warnings for any reason from your current manager in order to be considered.
15. Can I go with a friend or partner? Yes it is possible, but you also need to be sure you know this will be quite an intensive experience for your friendship; be sure you will get along.. We have a lot of success with friends/partners getting placements at the same hotel or in the same tourism community, however we can’t guarantee we will be able to place you together.
16. What if I am offered a placement I don't want? Unfortunately if you are offered a valid placement and donot wish to accept it there are no refunds.
17. What if I accept the placement but do not like it? You can write to us and explain the situation. If there is a valid reason for wanting to change locations that fall outside the scope of your contract (example; lack of safety in the work-place) then wewill follow up with the company to ensure that the reason for change is valid. If the reason is valid then placement search will begin. When a suitable placement has been found then we will inform your current employer that you are giving two weeks notice. Only then can you move location. If the reason for the request for change is not valid then there will be no replacement.
18. What happens if I lose my placement or I am fired? If you have an Open Working Holiday Permit you are free to stay in the country however we holds no responsibility for finding you another position or any other support. If you have a visa where your job is tied to your visa then we are obliged to inform immigration.
19. What temperatures can I expect during the season?
a. Canada Summer 15 - 30 degrees Celsius but on average it is about 20 - 25 degrees
b. Canadian Winters can be very cold. Temperatures may reach – 30 degrees Celsius but the average temperature is about 5 degrees Celsius in most resort locations.
c. New Zealand Summer 15 - 30 degrees Celsius but on average it is about 20 - 25 degrees
d. New Zealand Winter 0 – 15 degrees average is about 10 degrees Celsius (colder in the south than the north)
20. When should I apply for the program? The application deadline is 3 months before the season starts; you may have an interview via Skype or telephone any time after your application has been submitted.
21. Will I need to have insurance? It is compulsory for all foreign applicants to purchase medical insurance covering them for the duration of their employment at the resorts, regardless of whether or not you think you may be eligible for company benefits.
22. What do I do when I arrive? You will receive a detailed arrival package before you get on the plane; this will go over all the information you need to get started. If you have any questions in addition to this, please feel free to contact us or your agent.
23. How far is it to the resort communities? We have a range of resorts ranging from 2 hours to 15 hours away from where you arrive depending on if you take the bus or plane.
24. Can I choose which resort community I want to live in? You can let us know which resort community you would like to live in however we cannot guarantee this until after your interview and after the search for available positions has been conducted. Let us determine the best fit for you.
25. How do I get to the resort? When your resort has been decided you will be given a choice on how you want to get to the resort. You can catch the bus or fly depending on your budget and the location. You can also ask us to arrange a tour to the location of your work.
26. How do I find accommodation when I’m working? Some hotels offer staff accommodation however many do not. We will always inform you as to the situation with each property and normally focus on placements that will offer staff accommodation. However, if accommodation is not included we suggest you arrive at least 2 weeks before the start of their placement to find suitable accommodation. We do not make placements where it is impossible to find your own accommodation and we also give advice you how to secure your accommodation. When staff accommodation is available staff usually share with 1 or 2 others sharing the same room, 5-6 sharing the same bathroom and up to 15 sharing the same kitchen. Note: You will have to pay a damage deposit of 2 weeks rent as a deposit and your first 2 weeks rent in advance.
27. What is staff accommodation like? If you have the chance to be placed in staff accommodation, remember this is NOT the hotel or resort the guests are staying in. Room quality can vary a lot between resorts, and the price usually reflects the quality and conditions of the accommodation. Rooms are usually shared and most residents are young people between the ages of 19 and 25 and are there to have a good time. You are responsible for your own cleaning, will share a kitchen and a bathroom/shower. Although no properties condone illegal activities, you should be prepared that under-age drinking and soft drug use can occur.
28. Do I need to bring toiletries and linens? Staff accommodation and shared housing (where most people live if there is no staff accommodation) includes a bed and wardrobe for your clothes. You will share bathrooms and kitchens with staff from other rooms. You should anticipate needing bedding, towels, toiletries etc… Some may provide this and we will inform you as much as we know about the accommodation prior to your departure.
29. What uniform is required? This depends on the position you are offered. It is advisable to bring black pants and work shoes (closed-toe) as well as a collared shirt in case there is any opportunity to meet any hotel representative prior to starting your placement. It is also advisable to have a pair of non-slip comfortable shoes if you are working in a back of house position. Some positions and some properties may ask you to purchase additional uniform components (up to $200) however most properties provide the majority of the uniform you will need. Some properties may ask for a deposit on your uniform and this is returned when the uniform is returned in good condition. Some placements require you to be outside so in winter you may need to purchase thermal clothing and snow boots. All uniform requirements will be specified with the placement offer.
30. Will I get time off work? Yes, you will definitely get free-time, however you are not guaranteed any holidays during your placement period. Should you need time away from the placement then you can request this from your manager. All time off should be requested when the hotel/resort is quiet, i.e. during the off-season and not during weekends or public holidays.
31. Can I use the hotel facilities? This depends on which tourism community you live in. The hotels in larger tourism communities do not let staff use facilities as there is more to do in the community; on the other hand, more remote resorts tend to offer staff use of the facilities such as the pool, tennis courts, resort spa, golf course, ski field and so on as there is less to do in the local community.
32. Do I pick the company that I work at? You can tell us which company you would prefer but as properties have different requirements and availability we cannot guarantee any specific location and the final decision is up to us.
33. What is the grooming policy of the companies? Hair must be neat. For females, hair must be tied back when it is a safety issue. For males, hair must be above the collar and cut to mid-ear length at the sides. Jewellery should be worn in moderation. Women may wear one earring of the same size in each ear. Men may wear one small stud or ring. Other facial jewellery or exposed body piercings must be removed while at work, such as tongue rings or studs. Personal hygiene is important and aftershave and perfume should be kept to a minimum. Exposed tattoos must be covered by clothing or makeup.
34. Will I get any extra benefits, like a free ski pass? Again, this depends on the hotel or resort you are placed at, however you should not expect a free ski pass as the possibilities of receiving one are limited. Please consider spending between $800 - $1,800 for a season ski pass (depending on the ski resort). Hotels and resort in more remote areas tend to offer more benefits than hotels in more popular tourism communities, these may or may not include staff parties, staff excursions, team building events, discounts at gymnasiums or health clubs etc.
35. Is food included? If you are going to have Homestay during any study that you are undertaking prior to or following your placement then meals are included. At the host company meals are not included. Some hotels have staff cafeterias where you can receive discounted meals when you are on duty but this is not guaranteed. It is your responsibility to buy and cook food in your accommodation. You should anticipate spending about $50 per week on food however some people spend less and some spend a lot more.
36. What do things cost in Canada? Canada is not a cheap country and you will not be earning a lot of money during your program so you should also have money saved for additional spending in case your salary does not cover all of your expenses. Following is an estimate of fees; these can change dramatically and differ according to location. Fees are in Canadian dollars
• Season ski Pass to a resort $800 - $1800 depending on the resort
• Bus Pass: $90 - $135 per month,
• Bus Pass to a resort: $150 - $250
• Damage Deposit for Staff Accommodation: Approximately $200 - $400
• Uniform: Up to $250
• Accommodation during course of employment: $350 - $600 per month
• Government courses needed for certain placements $40 - $200
• Groceries per week: Minimum $50 ($200 - $300 per month)
• Entrance to a club: $15
• Beer at a Pub / Club: $6-$8
• A Big Mac Burger: $4.00
• A Starbucks Tall Café Latte: $3.50
• Skis / Snowboard $350, Ski Boots / Snowboard Boots $350, Trousers & Jacket $350, Gloves: $100, Goggles: $100, Helmet: $100, Thermal Underwear: $100
• A 15% tip or gratuity should be added to all purchases at a restaurant or pub
1. Where will my placement be located? Most placements are in the Greater Vancouver Regional District and Toronto.
2. What type of company will I work for? The majority of people work for cafes and fast food restaurants however many people also work at restaurants, retail shops and other customer service related stores if they meet the requirements for those companies.
3. What type of job will I do? This depends on your experience, education, length of work period, how much you smile (the more the better) and general attitude, flexibility etc… which we talk about later, however in general, most people work as baristas, food counter attendants, cashiers, customer service attendants, sales staff, cooks, dishwashers, sandwich artist, shelves stockers, cleaners or similar related positions.
4. Can I specify a particular placement that I want to apply for? Yes, you can certainly tell us that you want to apply for a particular placement, however all opportunities have minimum requirements based on experience, education, English level, the time you start.
5. What are the best times to get a job? For summer the best start dates are May/June in Canada. The best duration is until the end of summer, October in Canada.
6. Will I improve my English at work? The English level of all our participants will improve after completing the whole program, whether or not if school is a part of it. However you have to understand that you will not improve your English only at your placement but also after hours with your colleagues and friends.
7. How far will my work place be from where I live? Employers can be anywhere within the city limits but are usually not more than 1 hour by public transport. Of course this will depend on where you live.
8. How much money should I bring with me? You should always have access to “start-up funds” during your first few weeks after you arrive. This is a regulation from Immigration as well since they don’t want you to end up in a bad situation and not be able to support yourself. This is also for your first weeks of accommodation, uniforms, mobile phone, etc, etc. before your first pay check. You should bring or have access to $2500.
9. Minimum requirements: All city placements require minimum 6 months placement – however employers want longer term employees, many will not even interview you if you cannot commit to 8 months or longer. Some positions will require a 1-year commitment. You should expect to spend at least some or all of your time working in the back of house, e.g. dishwashing in a café or stocking shelves in a store even if you meet all the minimum requirements (that is just the way it is in the hospitality industry as it allows you to learn the basics before you meet or greet customers). Details and basic minimum requirements are detailed below. Please note: minimum requirements are for entry level positions within that department, even if you meet all the minimum requirements this does not guarantee that you will receive a placement in that department. Other important considerations are personal grooming, additional languages spoken and general attitude.
i. Dishwasher - GEOS Level 6 English, experience preferred but not mandatory.
ii. Line cook, Food preparation, GEOS Level 6 English, at least 6 months relevant work experience and/or apprenticeship.
iii. Third Chef, Sous Chef – GEOS Level 6 English, at least 3 years relevant work experience including apprenticeship.
iv. Chef – GEOS Level 6 English, at least 5 years relevant work experience including apprenticeship.
b. Food and Beverage:
i. Food counter attendant – GEOS Level 6 English, 6 – 12 months relevant work experience
ii. Junior Server, Busser – GEOS Level 6 English, 12 months relevant work experience and/or apprenticeship.
iii. Server, Hostess – GEOS Level 6 English, at least 2 years relevant work experience.
i. Customer service, Cashiers, Sales person, Stocking and Shelving, – GEOS Level 6 English, 2 years relevant retail sales experience and a very outgoing attitude.
ii. Cleaner – GEOS Level 6 English, 1 – 2 years cleaning experience
10. Will I require an interview(s)? Employers in cities will not give you a job offer before you arrive. Within first two weeks after your arrival if you are not studying) we send you to the interview with the employer. The whole process usually takes about 2 – 3 weeks from when you arrive. Once an employer makes an offer, you are placed. Most people are accepted at the first or second place we send you to.
11. How will I be informed of Interviews? Once an employer shows interest in interviewing you, our staff will get in touch with you to inform you of the time and date and specific information regarding that employer. A lot of times employers contact our office the night before when they can interview candidates with a very short notice as this is the nature of this industry, therefore all our candidates are expected to purchase a cell phone (mobile phone) and be responsive to all our communications; you also need to be available for interviews at any time. If an interview is missed due to unresponsiveness or unavailability there may be a delay in your placement.
12. What will my interviews be like? Interviews can be conducted differently depending on the position, employer, and length of stay. Interviews can be as casual and short as 5 minute long, and they also can be quite professional where you will be interviewed by 2 or 3 people i.e. business owner, store manager and position’s direct supervisor.
13. Is Agency and External provider responsible for getting me the job? Remember you are not buying a job. We will set you up with interviews and prepare you as much as possible for the interview, but it is YOUR responsibility to actually secure the position. Poor performance in the interview or not following our advice will delay your placement or in some cases we may have to cancel your program.
14. Will I be the only one attending specific arranged interviews? Sometimes employers have more than one position available, or have other applications so there may be competition especially during the summer high seasons, getting hired for positions will be quite competitive and you should expect to compete with the local market as well as other foreign temporary workers.
15. How early should I show up for my interview? You should show up at least 10 minutes prior to your arranged interview time. Some employers require candidates to just fill out job applications and leave for call backs, however if that is the case our staff will inform you of the situation and employer preferences. You should also expect that employers have the right to cancel or postpone schedule interview times at any time (which definitely can and does happen).
16. What time will my interviews usually be at? For the Restaurant and Retail industry the most usual time for interviews are either between 10 am – 11am or 2pm – 4 pm.
17. What if I am offered a placement I don't want? Unfortunately if you are offered a placement and do not wish to accept it there are no refunds.
18. What if I accept the placement but do not like it? You can write to us and explain the situation. If there is a valid reason for wanting to change locations that fall outside the scope of your contract (example; abuse in the work-place) then we will undertake due diligence with the host company to ensure that the reason for change is valid. If the reason is valid then placement search will begin. When a suitable placement has been found then we will inform your current employer that you are giving two week notice. Only then can you move location. If the reason for the request for change is not valid then there will be no replacement.
19. How can I increase my chances of being placed in a customer service position (i.e. not as a dishwasher or shelf stocker)? If you meet all the minimum requirements then the number one thing that employers are looking for is the length of your placement; the longer the better! The other factor is flexibility and enthusiasm; you should be willing and wanting to work in any area of the company and do whatever is required to help the company. This flexibility and enthusiasm is often rewarded with more customer service and supervisory responsibility and this should be shown in the interview.
20. How much money will I earn? Wages vary according to placement type and resort. In Canada, in general, pay rates start at CA$9.40!$10.25 ($9.00 for servers) per hour depending on province. Server positions may also receive tips and gratuities
21. How many hours per week will I work? You are considered a full time employee which means that you will get average 20-25 hours/week however it is not guaranteed. You will be given a roster, which will be subject to change, by your manager, 1 or 2 weeks in advance of your shifts. You are expected to be available on the weekends, US and Canadian Public Holidays and evenings. You may increase the possibility of work hours if your performance exceeds your employer’s expectation. External Provider and your agent are not responsible for hours although we ensure you will work for companies that support as many hours as possible this is still a risk taken on by every participant in the program.
22. Can I get a second job? Yes, in some case you can as long as it does not interfere with your original job and is permitted by the terms of your permit (External Placement Provider is not responsible for finding a second placement for you). If you are on a program where practicum is an integral part of the program of study you must inform us about the second job and we will have to speak to the employer to ensure the employer understands the obligations of the program.
23. How my training period is dealt with, am I going to get paid for the training period? During the training period you may get fewer hours (around 15 hours/week). Your wages will start at minimum wage: In Canada CA$9.40-$10.25 per hour. Your hours of work increase based on how good you are and how busy the company is.
24. How long am I expected to stay with the host company? The minimum period that we accept people on this program is 6 months, however you are allowed to work for as long as your work visa allows. All candidates are expected to stay until the end of the agreed contract with the host company.
25. What kind of people are employers looking for? We are looking for people who are outgoing, hardworking, good at communicating with others and who really want to learn about the Canadian Hospitality and Customer Service industry and people that like to live in the city. Some placements require a certain skill set but some do not. Customer service experience is always a plus as is any related educational training.
26. Can I ask for a promotion or advance in the company? The first 3 months of your term with company are considered a probation period and you may not apply for any advancement. In some cases, especially in smaller companies (3 – 10 employees) your manager may move you into a supervisory position earlier than this as you may soon become the most qualified person for the position. This is certainly harder to do in larger organizations where there is a strict 3 month rule, and you would probably still need another 8+ month commitment to get the position. In our experience the people that get promoted are the ones that work hard, turn up on time, help their coworkers out, ensure they are always doing something, like cleaning the windows or if the store is slow and who are very smiley and friendly to customers and coworkers.
27. What happens if I lose my placement or I am fired? If you have an Open Working Holiday Visa you are free to stay in the country however we hold no responsibility for finding you another position or any other support. If you have a visa where your job is tied to your visa then we are obliged to inform immigration.
28. When should I apply for the program? As there are limited placements available you should register your interest as soon as possible. The normal rule is 3 months in advance of the start date. Please note, even though we expect application well in advance, in some cases the placement may not be secured until the week before you are supposed to start work.
29. Will I need to take out travel insurance? It is compulsory for all foreign applicants to purchase travel insurance covering them for the duration of their employment, regardless of whether or not you think you may be eligible for company benefits.
30. What do I do when I arrive? You will receive an arrival package that will provide you with all the information you should need to get to our office and get started. If you have any questions, do not hesitate to contact us or your agency.
31. How do I find accommodation when I’m working? We recommend you book the first portion of your stay in either Homestay or Hostel accommodation; we can offer to arrange monthly Homestay or 2 - 4 night hotel accommodation. This is even if you are planning on finding your own accommodation later. Since it will give you the chance to know the city more and make friends, and more importantly avoid housing scams and find a place closer to where you will actually be working. As you will be going to interviews in the first 14 days please expect to start work about 2 weeks after arrival. We will give you all the information you need to find an apartment and this process takes about 1 – 3 weeks. You can also stay in homestay longer than one month.
32. What is the grooming policy of the companies? Although this will vary a lot by the type of company, in general you should be prepared for the following: hair must be neat. For females, hair must be tied back when it is a safety issue. For males, hair must be above the collar and cut to midyear length at the sides. Tattoos must be covered. Jewellery should be worn in moderation. Women may wear one earring of the same size in each ear. Men may wear one small stud or ring. Other facial jewellery or exposed body piercings must be removed while at work, such as tongue rings or studs. Personal hygiene is important and aftershave and perfume should be kept to a minimum.
35. Will I get a certificate or reference letter if I am good at my work? If you are good at work you may get a reference letter, but not all companies offer them to casual workers. You will also receive a certificate from us
36. Can I prolong my visa? In general the Working Holiday Permit and SWAP permits cannot be extended, though you may be eligible to participate in another program; consult your local Canadian Embassy.